βI love the elegant presentation and the attention to detail. The fragrance collection looks premium and is enjoyable to explore.β
Refund policy
At Al-Raza Fragrance, customer satisfaction is our priority.
Returns: Customers may request a return within 7 days of delivery for eligible products, subject to inspection and applicable consumer protection laws.
Perfume Hygiene: For hygiene and product safety reasons, opened, used, sprayed, or tampered-with perfumes are generally not eligible for change-of-mind returns. This does not affect customers' legal rights regarding defective, damaged, counterfeit, or incorrectly supplied products.
Damaged or Incorrect Orders: Please contact us within 48 hours of delivery with your order number and clear photos or videos of the product and packaging.
Refunds: Approved refunds will be processed through the original payment method where possible, or through an agreed suitable method for Cash on Delivery orders. Processing time may vary.
Return Shipping: Al-Raza Fragrance will cover reasonable return shipping costs for verified incorrect, defective, or damaged items. For eligible change-of-mind returns, the customer may be responsible for return shipping.
Exchanges: Exchanges depend on product availability and eligibility.
Please contact our support team before returning any item.
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