Refund policy

At Al-Raza Fragrance, customer satisfaction is our priority.

Returns: Customers may request a return within 7 days of delivery for eligible products, subject to inspection and applicable consumer protection laws.

Perfume Hygiene: For hygiene and product safety reasons, opened, used, sprayed, or tampered-with perfumes are generally not eligible for change-of-mind returns. This does not affect customers' legal rights regarding defective, damaged, counterfeit, or incorrectly supplied products.

Damaged or Incorrect Orders: Please contact us within 48 hours of delivery with your order number and clear photos or videos of the product and packaging.

Refunds: Approved refunds will be processed through the original payment method where possible, or through an agreed suitable method for Cash on Delivery orders. Processing time may vary.

Return Shipping: Al-Raza Fragrance will cover reasonable return shipping costs for verified incorrect, defective, or damaged items. For eligible change-of-mind returns, the customer may be responsible for return shipping.

Exchanges: Exchanges depend on product availability and eligibility.

Please contact our support team before returning any item.

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